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Introduction to Certified Service Manager (CSM)

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Department of Business Management

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Fully Online Tutoring
Globaly Recognized Award

Introduction to Certified Service Manager (CSM)

Level: Introductory Program

Duration: 9 Weeks

Pre Requisites: Entry

Course Description

This course provides valuable guidance to owners, managers, and department heads in service and retail businesses where exceptional customer service is crucial. The principles covered are applicable across various managerial domains, including retail sales, electronics, information technology, communications, human resources, and appliance repair facilities, among others. The content serves as a framework for developing service management courses or as a detailed checklist for training preparation.

Course Outline

  • Managerial Responsibilities and Objectives Material
  • Staff Integrity, Morals, and Ethics
  • Personnel Profiles and Job Descriptions
  • Team Building and Goal Setting
  • Employee Motivation
  • Training and Company Meetings
  • Hiring and Employment Laws
  • Employee Compensation Systems
  • Customer Relations, Policies and Skills
  • Service Policies, Procedures and Contract Negotiation
  • Service and Production Area Development
  • Test Equipment Needs and Procurement
  • Financial Management 
  • Parts Department Management and Logistics
  • Warranties and Liability Risk
  • Vehicle Procurement and Maintenance 
  • Certifications, Licensing and Association Membership Involvement
  • Advertising and Marketing
  • Legal Responsibilities
  • Quality and Safety Systems
  • Security Requirements
  • Project Management 

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