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PBX TRAINING



ISDN Definitions and Applications Training Format: e-Topic Course Code: NET281 This course introduces the basic configuration of an ISDN connection, the function of the D and B channels as well as the Basic and Primary Rate Interfaces. Traditional ISDN applications such as ISDN PBX service and D-channel Backup and ISDN applications such as using ISDN to connect to Frame Relay, are also discussed.More… Learning Time: 2.25 hours.

Basics of Small Office Home Office (SOHO) Networking Training Format: e-Topic Course Code: TEL105 This course introduces students to the voice and data wiring, and equipment typically used for small business and/or home office work environments. Course content explains data switches, hubs, routers, LAN configurations which may be used by businesses in order to support employees’ working from home. The course also explains emerging technologies like Voice over Internet Protocol (VoIP) that are changing communications.More… Learning Time: 1.00 hours.

Telephony Network Basics Training Format: e-Topic Course Code: TEL111 This course provides a technical introduction to the workings of traditional voice telephony. The course provides a high-level look at the entire telephone network providing a solid baseline for deeper study of speech coding, transmission, switching and signaling. Course content describes the major piece parts of a telephone network, the basic functions of switching and transmission equipment, how calls are routed, and how switches signal each other. Students desiring a solid foundation on telephony, will find this course well suited.More… Learning Time: 3.50 hours.

Introduction to Network Control Training Format: e-Topic Course Code: TEL104 This course introduces the fundamental concepts and protocols used to control a network from older dial-pulse systems to modern SS7 control systems.More… Learning Time: 1.00 hours.

VoIP for the Enterprise Training Format: e-Topic Course Code: VOP206 This course presents an overview of Voice over IP for the enterprise. The course includes market drivers, network architectures, services, standards as well as challenges such as security, quality of service, reliability, and availability.More… Learning Time: 2.30 hours.

VoIP Challenges: E911, CALEA, Security Training Format: e-Topic Course Code: VOP207 As VoIP becomes more broadly deployed and accepted, obstacles and challenges are becoming more prevalent. Regulatory agencies are requiring VoIP service providers to conform to certain requirements that, until recently, only applied to traditional carriers. This includes support of Enhanced 911 emergency service and the ability for law enforcement agencies to intercept voice calls on IP networks in accordance with the Communications Assistance for Law Enforcement Act (CALEA). At the same time, users are demanding VoIP related security issues be addressed. This course explains these VoIP challenges and the solutions being considered and/or deployed.More… Learning Time: 1.00 hours.

Overview of VoIP and QoS for VPNs Training Format: e-Topic Course Code: NET112 This Course describes Quality of Service (QoS). QoS could be defined in terms of throughput, delay, packet loss, or any number of parameters required to assure a customer’s experience from an IP VPN is equivalent to that provided from a truly private network. The course describes the primary standard techniques in use today to support Quality of Service in IP networks; Differentiated Services (DiffServe) and Multiprotocol Label Switching (MPLS) and uses Voice over IP as an example for how and when to provide QoS.More… Learning Time: 2.25 hours.

Alternative Access Technologies Training Format: e-Topic Course Code: CAT102 This Course describes traditional and emerging residential and business network access technologies including Digital Subscriber Line; voice, data, and video services provided over cable; 802.11 Wi-Fi and 802.16 Wi-MAX networks, and broadband services provided over power lines.More… Learning Time: 0.75 hours.

Network Control Training Format: e-Topic Course Code: TEL214 This course provides a technical introduction to the signaling systems employed in a telephone network. Course contents include the complete set of User-to-Network and Network-to-Network signaling protocols. Explanations and comparisons between ground start and loop start, in-band and out-of-band signaling, and User-to-Network and Network-to-Network are provided. Signaling required for Voice over IP is also described as is the protocol VoIP gateways use for connecting to traditional circuit switches. Students looking for a solid understanding of network signaling will find this course a good choice.More… Learning Time: 5.50 hours.

Understanding IP Networking and VPNs e-Digest Collection Training Format: e-Digest Course Code: NET110 This collection of e-Topics describes the important underlying functionality provided by the Internet Protocol (IP) suite in support of IP-Virtual Private Networks (IP-VPNs). Increasingly, businesses are deploying IP-VPNs to provide a single, global network for exchanging data, fax, voice and multimedia. This collection of courses explores the use of the IP suite as a means of integrating both data and voice, the performance and security issues surrounding IP networks and applications, and the alternative architectures for implementing VPNs, including the use of Mutli-Protocol Label Switching (MPLS). Students looking to understand how IP works over Wide Area Networks (WANs) and Local Area Networks (LANs) in support of VPNs, both private and public implementations, will find these courses a good match.More… Learning Time: 10.75 hours.

Springfield: An Introduction to Telecommunications e-Digest Collection Training Format: e-Digest Course Code: TEL101 This set of e-Topics provides an overview of the technologies and capabilities of services offered in today’s networks. Course content introduces the telecommunications industry and its infrastructure. Topics include the basics of telephony, including lines, trunks, and switches as well as fundamentals of call routing, transmission systems, and network control. Students taking these courses will also learn how a customer’s telecommunications infrastructure is implemented.More… Learning Time: 4.50 hours.