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BUSINESS



Marketing

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Business Adminstration

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Business and Industrial Administration

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Business Information Systems

The Business Information Systems exam is intended to help define the body of knowledge and professional practices associated with the development and management of Business Information Systems. The BIS exam is designed to test the candidate’s \knowledge of the usage of Information Systems theory and practice at a level of competency appropriate to senior IS professionals.

Business Intelligence and Analytics

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Business Process Management

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Integrated Project Management

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Certified Customer Service Specialist

The Customer Service Specialist (CSS) is a certification that validates one’s work skills through employability concepts. Though developed to meet the role of an evolving service oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are Safety, Ethics, Respect, Teamwork, Communication, Telephone and Email Techniques, Problem Solving, Interpersonal Relationships, and Sales and Marketing.

Customer Service Manager

This is a valuable examination for those who serve as managers, owners or department heads of service businesses such as electronics, computer, communications and appliance repair facilities. Several of the topics covered in this examination include: Manager Responsibilities and Objectives, Personnel Profiles and Job Descriptions, Team Building, Training, Hiring and Employment Laws, Employee Compensation Systems, Customer Relations Policies and Skills, Service Policies, Service/Production Area Development, Test Equipment Needs and Procurement, Financial and Parts Department Management, Warranties and Risk of Liability, Contract Negotiation, Vehicle Procurement and Maintenance, Association Memberships/Involvement, Quality Systems, Security, Safety/OSHA, and Project Management.